Strategi Digitalisasi Data Administratif Dalam Meningkatkan Kinerja Pelayanan di Kantor Camat Welimana Kabupaten Malaka

Abstract

This study aims to analyze the strategy for administrative data digitalization in improving service performance at the Weliman District Office, Malaka Regency. This condition is influenced by limited information technology infrastructure, inadequate human resource competencies, and budget constraints that hinder the implementation of digital transformation in public service delivery. This research employed a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentation. The research informants consisted of the Head of Weliman District, the District Secretary, district office employees, and community members receiving public services. Data were analyzed through the stages of data reduction, data presentation, and conclusion drawing. The findings indicate that the administrative data digitalization strategy at the Weliman District Office has not yet been implemented optimally. Based on the four dimensions of digital transformation, namely strategy, human resources, process, and structure, the digitalization strategy has been initiated through the utilization of available equipment and proposals for additional technological facilities. However, its implementation continues to face several obstacles, including limited computer facilities and internet connectivity, uneven digital competencies among employees, and administrative data management that remains largely manual. Nevertheless, the district government has made efforts to improve staff capacity, maximize the use of existing technology, and coordinate with the local government to support the procurement of digital infrastructure. The study concludes that the administrative data digitalization strategy at the Weliman District Office remains in the development stage and requires stronger support in terms of policy, human resources, technological infrastructure, and funding.