LARASATI, D. A.; NOFIAN, A. D. .; SANTOSO, L. .; RISWANDA. Evaluasi Program Mal Pelayanan Publik Di Kota Serang Berbasis Model IPO-O . Jurnal Administrasi Karya Dharma, [S. l.], v. 5, n. 2, p. 24–32, 2026. Disponível em: https://jurnal.stiakdmerauke.ac.id/jakd/article/view/174. Acesso em: 8 oct. 2026.